Personal Data Policy

Effective 11 October 2026. This policy explains how we handle the personal data you share with us through luxhaven.co, in accordance with Colombian Law 1581 of 2012 and Decree 1377 of 2013 (compiled in Decree 1074 of 2015). The Spanish version (Política de Tratamiento de Datos Personales) is the governing text.

1. Data controller

Lux Haven S.A.S., NIT 901.923.201, Colombia. Email: angie@luxhavencollection.com. WhatsApp: +57 300 605 8670. Website: luxhaven.co.

2. Data we collect

When you write to us through a form: your name, email address or WhatsApp number, the property you are interested in, the page language and your authorization. With the inquiry we record the page you wrote from and the campaign parameters of the link you followed (for example utm_source or utm_campaign), which identify the ad or channel, not you. If you join our private list, your email address. We do not request sensitive data.

3. Purposes

To answer your inquiry and send the information you asked for; to arrange private viewings or virtual tours; to prepare the property selection you request; if you subscribed, to send you news of the collection (you can unsubscribe at any time); and to measure, in aggregate, which channels bring inquiries.

4. Measurement and cookies

We use Google Analytics and Google Ads only to measure use of the site in aggregate. Measurement cookies are set only if you accept them in the cookie notice; if you decline, none are stored. We never send your name, email or phone number to these tools.

5. Processors and transfers

To run the site and receive your messages we use providers that process data on our behalf: Netlify (site hosting and form handling) and Google (email and, with your consent, analytics), with servers outside Colombia, mainly in the United States. By sending a form you authorize this transfer for the purposes above. We do not sell or share your data with third parties.

6. Your rights

You may access, update and correct your data; request proof of the authorization you gave; be told how your data has been used; revoke your authorization and ask for deletion where there is no legal or contractual duty to keep it; access your data free of charge; and file complaints with Colombia’s Superintendencia de Industria y Comercio.

7. How to exercise them

Write to angie@luxhavencollection.com with your name, the contact detail you gave us and your request. Queries are answered within ten (10) business days and claims within fifteen (15) business days, under articles 14 and 15 of Law 1581 of 2012.

8. Retention

We keep your data for as long as needed to handle your inquiry and any relationship that follows from it, or until you revoke your authorization, unless the law requires us to keep it.

9. Changes

If we change this policy we will publish the new version on this page with its effective date.